Contact TrustZe

Organization: TrustZe
Website: View page
Email: support@trustze.com · hello@trustze.com

TrustZe is a free homeowner matching broker. We connect homeowners with licensed, insured independent contractors across markets we support. We are not the contractor who performs the trade work, we do not run a consumer-facing Google Business Profile storefront for plumbing or HVAC, and we do not sell your request to anonymous call centers.

How to reach us

For homeowner matching questions, screening clarification, or help using a city hub, email support@trustze.com. For partnership or press notes, use hello@trustze.com. We respond during normal U.S. business hours; include your city and trade so we can route the message correctly.

Homeowners

If you already know the job and city, start with a match request. If you want to understand screening first, read how we vet, then open a market hub. Matching is free for homeowners — you hire and pay the independent contractor directly.

Contractors

Pros join TrustZe to appear in homeowner matching after credential checks. Joining is free to start; we still verify license, insurance, and background before public placement. Keep your service area accurate so homeowners in the right cities see you.

Legal / accountability

TrustZe screens and matches. We do not guarantee workmanship, supervise crews on site, or collect payment for the trade job. Guides are reviewed against our editorial standards. For process questions about content or screening criteria, use the emails above and link the URL in question.

TrustZe in plain language

TrustZe is a home-service matching broker founded around Dallas and expanded market-by-market. We connect homeowners with licensed, insured independent contractors after credential screening. We do not perform plumbing, HVAC, roofing, or other trade work ourselves, we do not run a consumer Google Business Profile as if we were the local plumber, and we do not sell leads into anonymous call-center auctions.

Homeowners use TrustZe when they want a clearer path than random search ads: a vetted introduction, transparent broker identity, and city trade pages that explain scope before a visit. Contractors use TrustZe to receive matched demand in the ZIPs they actually cover — after credentials clear screening.

How matching works end to end

You describe the job, city, and urgency — from a hub page, this page, or the national discovery form.
We check available partners against license, insurance, service-area, and screening checklist rules.
You connect with a vetted pro, review a written proposal, and hire directly if it fits.
Payment for the trade work stays between you and the contractor. TrustZe is not the invoice issuer for the job.

Homeowners and contractors both stay in control

Homeowners can decline a match. Contractors can pause intake when booked out. That flexibility is intentional: forced introductions create bad jobs and bad reviews. The broker’s job is to improve the odds of a clean, local, credentialed fit — not to guarantee outcomes.

Operational standards we try to keep

We prefer helpful, honest hubs over keyword spam. Partner inventory must clear screening before public matching. Editorial pages should explain broker identity clearly. When coverage is sparse, we still publish useful hiring guidance and say so — we do not invent contractors, reviews, or licenses.

That discipline is also an SEO stance: crawl budget should hit pages that help homeowners act. If you are a contractor building coverage in a new ZIP, update your profile and insurance dates so homeowners see accurate signals.

Helpful TrustZe links

Common questions

Is matching free for homeowners?

Yes. You pay the contractor for the trade work if you hire them — not a lead fee to TrustZe for the match request.

Does TrustZe guarantee the work?

No. Warranties and workmanship commitments come from the licensed contractor you hire. We help with match clarity and screening context.

Can contractors join without paying upfront?

Plans can start free, but every public partner still passes credential screening. Growth never overrides licensing or insurance checks.

TrustZe matching standards (homeowners)

Whether you arrived from a city hub, a guide, or a company profile, the broker rules stay the same in your area and every market we support. TrustZe screens partners, introduces you for a specific job, and steps back while you hire and pay the independent contractor. We do not perform trade work, we do not guarantee workmanship, and we do not sell your request into anonymous multi-bidder call centers.

A strong match request includes the city, trade, urgency, photos, access notes, and any HOA or permit constraints. A strong proposal answers scope, materials, exclusions, warranty, and change-order rules in writing. If those pieces are missing, pause — clarity is cheaper than a surprise invoice.

Credential checklist you can reuse on every bid

License number that matches the contracting company (verify on the state or city board).
Liability insurance certificate with current dates and limits appropriate to the job size.
Workers’ compensation when the crew size or trade requires it.
Written scope with inclusions, exclusions, allowances, and who pulls permits.
Payment schedule tied to milestones — not large cash-only balances before work starts.
Warranty terms for labor and materials, plus what maintenance voids coverage.

Questions about screening or coverage? See how we vet, service areas, or contact TrustZe.